COVID-19 POLICY CHANGES: Due to the rapidly changing landscape caused by the current pandemic, all shipments outside of the US are currently delayed. We are currently adjusting our return policy for international orders. We want to let you know that your orders are still en route but are severely delayed or are on hold with the postal providers depending on your country’s changing policies. We know how stressful these times are and how important it is for you to receive your order. We would like to offer store credit to use for the future or a replacement once the pandemic clears up. We truly appreciate your support and patience regarding this matter.

Returns & Exchanges

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

A 10% restocking fee will be charged for any returns or exchanges. 

A 25% restocking fee will be charged for any returns or exchanges that come in without it’s original packaging.

Damaged or Defective Products

If you received a damage good, please email us at [email protected] with a photo of the damage. We can send a replacement for any damaged goods.

Shipping Returns:
To return your product, please email us at [email protected] to ensure we’re aware of your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Ship returns to:

TesBros LLC
ATTN: Returns Dept.
910 Creekside Rd D13
Chattanooga TN 37406

Non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

A 10% restocking fee will be charged.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional Refund Policy:

Custom requests are considered final sales and are ineligible for refunds or exchanges.